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#Nasa fcu upper marlboro md upgrade
#Nasa fcu upper marlboro md software

Participates in finding new uses of information technology within the institution through exploratory and innovative applications.

#Nasa fcu upper marlboro md software

Supports the efficient operation of the company's software systems and equipment.Implements, supports, and maintains highly effective, reliable, secure, and innovative information systems to support all areas of the Credit Union.Ensures the effective integration of new software and hardware to increase productivity of our end users.Provides necessary reports and documentation related to all software systems.Implements and monitors systems policies and controls to ensure data integrity, security, and legal and regulatory compliance.Answers client's inquiries concerning systems operation diagnoses system hardware, software, and operator problems and recommends or performs remedial actions to correct problems based on knowledge of system operation.Analyzes and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users.Writes technical specifications for purchase of workstations, desktop hardware and related products.Assists in the development of long-term strategies and capacity planning for meeting future desktop hardware needs.Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.Collaborates with the Software Systems Administrator(s) and the Network Administrator/Engineer to ensure efficient operation of the desktop computing environment.Researches and suggests network and workstation products to improve efficiency.Evaluates documented resolutions and analyzes trends for ways to prevent future problems.Stays current and learns appropriate software and hardware used and supported by the organization.

Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

Maintains an inventory of all workstations and peripherals and other components and equipment.

Orders new workstations, laptops, and peripherals.

Where required, administers, and resolves issues with associated end-user workstation networking, communication, software products and tests to ensure problem has been adequately resolved.

Assesses the need for and implements performance upgrades to PCs.

Performs on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommends and implements corrective solutions, including off-site repair for remote users as needed for corporate headquarters and all satellite locations.

#Nasa fcu upper marlboro md how to

Receives telephone calls, chats, e-mails, and service desk requests from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, email, or operating systems.This includes receiving, prioritizing, documenting, and actively resolving end user support requests. It will also ensure that end users are receiving the proper computer support so that end users can accomplish business tasks. This position will provide technical leadership and guidance to the Help Desk Support staff.

#Nasa fcu upper marlboro md upgrade

The Desktop Support Technician’s role is to install, diagnose, repair, maintain, and upgrade all PC hardware, software, and peripherals. NASA Federal Credit Union is looking for a Desktop Support Technician with excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment. With a strong heritage to serving the needs of individuals, the credit union philosophy of People Helping People has always been a priority. NASA FCU employees are required to be fully vaccinated unless legally entitled to an accommodation for a disability (including medical conditions) or a sincerely held religious belief, practice, or observance.Īs one of the largest credit unions in the region and top performing in the nation, NASA Federal Credit Union (NASA FCU) members enjoy banking with an organization that's well established, financially sound and thrives on technology.